Warranty Policy

At TechMax, we stand behind the quality of our products. We are confident that you'll be satisfied with your purchase, and to demonstrate our commitment, we offer a comprehensive 12-Months Warranty on all eligible products. This warranty provides you with assurance and protection against defects in materials and workmanship.

To avail of the warranty, please follow these steps:

1. Contact our customer support team at   support@techmax.ae or call us at +971 508460594 to initiate the warranty claim process.
2. Provide us with the details, including your name, order number and a description of the issue.
3. Our support team will guide you through the next steps, which may include troubleshooting or returning the product for inspection.
4. If the issue cannot be resolved remotely, we will provide you with instructions on how to return the product to us.
5. Once we receive the product, our technical team will do inspection to determine the cause of the issue.
6. If the issue is covered under warranty and is not a result of misuse or accidental damage, we will either repair or replace the product, free of charge.
7. If a replacement is provided, it will be of the same model or a comparable model if the original is no longer available.
8. The repaired or replaced product will be shipped back to you at no additional cost.

The following situations are not covered and could potentially void your warranty:

• Misuse, including instances where the product is not used for its intended purpose or if the cover is opened by a unauthorized individual.
• External or Internal Damage resulting from drops, exposure to water or other liquids, even if the product is labelled as waterproof or water-resistant.
• Repairs conducted by unauthorized service centres/shops or any attempts at self-repair.
• Damage to the cover due to excessive wear and tear, improper ventilation, or exposure to other unusual elements.
• Damage caused by the use of any third party software or application.
• The Warranty does not cover any type of breakages/ damages including the screen/ display breakages/ Screen issues of whatsoever nature.

It is important to keep your proof of purchase, such as the order number, as it may be required to validate your warranty claim.

Contact Information

Phone: +971 508460594
Email: support@techmax.ae
Address: The Meydan Hotel, Grandstand, Nad Al Sheba, Dubai, 00000, United Arab Emirates